SHIPPING POLICY

 

All our items are handmade and made to order, we aim to have your order made and posted within a week but at busy times this may be extended up to 14 days.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply.

I am not responsible for delays due to customs.

RETURNS & EXCHANGE POLICY

Thank you for shopping with us! We hope you are happy with your purchase.

You have 14 days to notify us if you wish to return your items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Return Details

Several types of goods are exempt from being returned. Such as:

Perishable goods
Gift card
All custom products

To complete your return, we require a receipt or proof of purchase.

Once the returned items are received, inspected and they comply with our returns policy, refunds will be re-credited to the original payment credit/debit card. This can take up to 14 days to process depending on your bank or payment provider.

Please note that the postage costs for returned goods are the customers responsibility and will only be reimbursed if the goods are damaged, faulty, or incorrectly supplied.

Please email us at refurrrb@gmail.com for returns address.

FAULTY ITEMS

If you receive a faulty item please contact refurrrb@gmail.com immediately detailing the fault.